Me: “Thank you for calling the library. How may I help you?”
Man: “Can you read me a list of all the books by John Grisham?”
Me: “Sure, I can help you with that. Are you looking for print books, audio, adult, young adult, youth fiction, non-fiction?”
Him: “Just read me the list of his books.”
Me: “Okay…” [I start going through the list]
Him: “Can you go a little slower?”
Me: “Okay. Sure.” [I slow down.]
About halfway through the list I notice a distinct change in the man’s breathing.
Me: “Are you okay, sir?”
Him [whispering, panting]: “Oh, yeah, you like that don’t you?”
Me [realizing what the man is most likely doing on the other end of the line]: “That’s all the books by Grisham. Goodbye.”
Him: “But I’m not done!”
Me: “I am!”
A man came in to return some overdue DVDs. The fines pushed his account over the limit so he wouldn’t be able to check out more materials until he made a payment.
Man: “I can only pay a little bit today, but I think it’ll get me down enough so I can get some books.”
Me: “Great! Yeah, no rush on paying the balance. Just pay a little when you can.”
After he walked away to browse the shelves, I asked the next person in line how I could help them.
Woman: “Yes, I’d like to request a book and also pay the rest of that man’s fines.”
Me [taken off-guard]: “Wow, that’s very nice of you. Are you sure?”
Woman [taking out her wallet]: “Absolutely. It’s perfectly fine with me.”